Terms & Conditions

1. Welcome!

Thanks for stopping by Smart Gift Ideas. These Terms & Conditions (or T&Cs, as we like to call them) explain how things work when you shop with us. Whether you're treating someone special with our gifts or customising Year 6 Leaver Shirts, these guidelines are here to ensure a smooth experience for everyone. By placing an order, you're agreeing to these T&Cs, so please take a moment to read through them.

 

2. A Few Definitions

  • We/Us/Our: That’s Smart Gift Ideas - the people behind the gifts and shirts!

  • You/Your: That’s you, our amazing customer and your school/school community.

  • Products: The lovely things you buy from us - whether Gifts or Year 6 Leaver Shirts.

  • Services: Everything we do to help you, from offering support to making sure your order arrives safe and sound.

 

3. Ordering Made Easy

  • Ordering with us is simple. Whether you're ordering gifts or shirts, our goal is to walk you through the process and handle the heavy lifting. Below are a few pointers to help you along the way:

  • Gifting:

    • Placing your order is easy! Just follow the steps on our website: pop your items into the cart, fill in your details, and you're all set.

    • If you place your order via email, phone or by mailing us an order form, we assume you've read our T&Cs and understand both your responsibilities and ours. 

    • We'll always do our best to accept your order, but occasionally, things happen (like stock running low). If that's the case, we'll reach out to find the best solution. 

  • Shirts:

    • To make ordering even easier, we offer sizing sets upon request. You'll have a week from the set's delivery to size your students and staff and return it to us. We include a return satchel with every set, so you don't need to worry about the shipping fee, but you'll need to drop it off at your local post office or red box.

    • If you anticipate a delay in returning the sizing set, please let us know before your week is up. We may be able to extend your usage period depending on demand. However, if the set is not returned on time, we reserve the right to deduct 20% from your holding deposit for each week it's late.

    • When you're ready to finalise your order, please double-check all details - names, logos, sizes, and designs - before approving. Once you've signed off and production begins, changes may be limited or, in some cases, not possible.

    • As with gifts, we'll always do our best to accept your order, but if unexpected issues arise, we'll collaborate with you to find solutions. 

 

4. Pricing & Payment

  • All our prices are in AUD, and gift prices include tax (so no surprises at checkout).

  • Gifting: We often run special promotions or discounts. If you have a discount code, don’t forget to use it at checkout!

  • Shirts: Shirt prices exclude GST, but don’t worry - this is clearly outlined wherever prices are displayed.

  • If you're ordering shirts for an entire class or school, we offer bulk discounts - just reach out and we’ll sort you out!

  • We accept Visa, Mastercard, cheques, and direct bank deposits, and your payment will be processed securely. You'll always see the final price before confirming your order.

  • Payment Terms: For some customers, we offer 21-day payment terms to help out. However, it's important to ensure prompt payment within this timeframe as it really helps us out too.

  • Prices may change from time to time, but no need to worry - once you've placed an order, the price is locked in.

 

5. Shipping & Delivery

  • We have teamed up with trusted delivery partners, but sometimes life (and delays) happen. If something’s not quite right, give us a shout at info@smartgiftideas.com.au – we’re here to help!

  • If you need your gifts or shirts delivered by a particular date, get in touch for an estimated delivery day. Just a heads up, we will always aim to be as accurate as possible, but it will be an estimate, not a promise.

  • Gifting: We aim to get your gifts on their way within 3 business days. Shipping times vary depending on your location, it can be as quick as overnight or take up to 2 weeks. On average, shipping takes 2 business days and is free for all orders over $150!

  • Shirts: Custom-made items like our Year 6 Leaver Shirts take a little more time. You can expect delivery within 4–6 weeks from when we receive your deposit payment.

  • Delivery guarantee: We pride ourselves on delivering your shirts on time, every time. If we don't deliver by the advertised guaranteed dates, your order is on us - completely free! That said, there are a few exceptions:

    • Changes to Your Order: Any changes made after your deposit has been received, such as adjustments to design, colours, names, quantities, or sizes means our delivery guarantee will no longer be valid.  
    • Communication Delays: In some rare cases, we will need to get in touch with you about your order while it’s in production. If we don't hear back from you within 2 business days, any resulting delays will not be covered under our guarantee. 
    • Courier Delays: We'll always dispatch your order on time, however unforeseen shipping delays that are outside of our control can happen, and therefore aren't covered by our delivery guarantee.   

 

6. Returns & Refunds

  • Gifting: We want you to love what you buy! If you're not completely happy, you can return your gifts within 7 days of receiving your order for an exchange - just make sure they're still in their original condition.

  • Shirts: Since these are custom-made, we can't accept returns unless something went wrong on our end (like a defect or a mix-up with your design). If that's the case, we'll happily make it right.

  • To start a return or learn more about the process, check out our Returns Policy or get in touch with us at info@smartgiftideas.com.au, and we'll guide you through it.

 

7. What You See is (Mostly) What You Get

  • Gifting: While we do our best to represent our products accurately, the final product may vary slightly because each item is lovingly handcrafted. Colours can also display differently on screens or print slightly differently in our catalogue.

  • Shirts: Custom designs and shirt colours might look a bit different due to the production process, but rest assured - we'll keep you in the loop if any major changes are needed.

  • Occasionally, a product may sell out, and if that happens, we’ll let you know ASAP. We might suggest a similar option of equal or greater value to ensure you're happy.

 

8. Custom Designs (Shirts)

  • For Year 6 Leaver Shirts, you provide the custom details - like names, logos, and colours - and we’ll bring them to life! Please double-check everything before signing your order form, as you’re responsible for giving final approval. Changes may not be possible once production begins.

  • By submitting custom artwork, you confirm that you have the rights to use it. If any concerns arise, we’ll discuss them with you before moving forward.

 

9. Our Promise to You

  • Gifting: If something’s not right with your order, let us know within 7 days of receiving it, and we’ll do our best to make it right.

  • Shirts: We take pride in the quality of our shirts. If you notice any issues (like a flaw in the material or print), get in touch with us and we’ll make sure it’s fixed.

  • While we always aim for perfection, we can’t take responsibility for damage caused by misuse or for delays caused by things beyond our control (like postal delays).

 

10. Your Privacy is Important

  • Your privacy matters to us. We only use your personal information to process orders and to send you order updates and offers. You can find out more in our Privacy Policy.

  • We protect your payment details with industry-standard encryption to ensure they're kept safe.

 

11. Our Designs & Intellectual Property

  • All the designs and content on our website belong to us, unless otherwise noted.

  • For custom designs (like shirts), while they’re created just for you, the rights to the design remain with us and cannot be reused or reproduced unless otherwise agreed in writing.

  • By working with us, you’re giving us the green light to use your shirt design, school logo, name and suburb in our promotional and marketing materials. Don’t worry, though - we’ll never include your students' names. Those will always remain confidential!

 

12. Limitation of Liability

  • While we do everything we can to ensure you have a smooth shopping experience, we’re not responsible for things outside our control (like delivery delays or indirect damages).

  • Our total responsibility to you is limited to the amount you paid for your order.

 

13. Changes to These T&Cs

  • We might update these T&Cs from time to time to keep things fresh. When we do, we’ll post the updated version here, so you’re always in the know. Your continued use of our services means you accept any changes.

 

14. How to Reach Us

  • Got a question or need help with your order? We’re here for you! You can reach us at info@smartgiftideas.com.au or call 1300 80 33 10.