At Smart Gift Ideas, we want you to love your purchase! If for any reason you’re not completely satisfied, we’ve made our returns process as simple and stress-free as possible.

Gifting Items Returns

We understand that sometimes gifts don’t hit the mark, and that’s okay! Here’s how we can help:

1. Change of Mind:

If you change your mind about a gift, you can return it within 7 days of receiving your order. Simply ensure the item is in its original, unused condition with all packaging intact.

2. Faulty or Damaged Items:

We pride ourselves on quality, but if your item arrives damaged or faulty, we’ll make it right. Please contact us within 7 days of receiving your order, including photos and a brief description of the issue, and we’ll organise a replacement, refund or credit.

3. How to Return an Item:

Contact our customer relations team at info@smartgiftideas.com.au to start your return. We’ll guide you through the process and provide a return shipping label where applicable.

4. Refund or Exchange:

Once we’ve received and inspected your returned item, we’ll process a refund, exchange, or apply a credit to your account for future orders (depending on your preference) within 7 days.

Please note: Refunds are processed via direct bank transfer, and you will need to provide your bank details for this.

Year 6 Leaver Shirts Returns

We know how special these shirts are, so we aim to make any returns as smooth as possible:

1. Personalised Shirts:

Since these shirts are custom-made with your school’s name and details, personalised items cannot be returned unless there is a defect or error on our part.

2. Faulty or Incorrect Shirts:

In the unlikely event that your shirt arrives damaged, faulty, or incorrect, please notify us within 7 days with photos and details. We’ll send a replacement as quickly as possible or offer a refund if you prefer.

3. How to Return a Shirt:

In the rare event that we need you to return a shirt, simply email us at info@smartgiftideas.com.au to arrange the return, and we’ll provide you with the next steps.

General Information

1. Shipping Costs:

• For change-of-mind returns, you are responsible for return shipping costs.
• For faulty or incorrect items, if we require you to return the gift(s) or shirt(s), we’ll cover all return shipping costs.

2. Processing Time:

Once your return is received and inspected, we’ll aim to process your refund or exchange within 7 days.

3. Need Help?

Our team is here to help! If you have any questions about returns, feel free to reach out to us at 1300 80 33 10.