Q. How can I place my order?

A. Placing your order is a breeze! You have multiple options at your fingertips. You can hop onto our online store, where you can browse through our selection of gifts, add your items to the cart, and proceed to checkout in no time. It's quick and hassle-free!

Alternatively, you can send us your completed order form, located at the back of our catalogue, via email to info@smartgiftideas.com.au, or by traditional mail to Smart Gift Ideas, P.O. Box 290, Oyster Bay, N.S.W. 2225.

 

Q. What do I order?

A. Here's the inside scoop from our years of experience: Start with 2 - 3 drinkware items as they tend to be the most popular choices. Then, select at least one item from each range, whether it's stationery, candles, body care, tools, and so on. This provides your little shoppers with a nice variety to choose from.

Additionally, consider your desired sell price (we suggest keeping it simple at $5 and $10), as you could opt to bundle items from a range, such as a notebook and pen, to create a more substantial gift.

 

Q. How much should I order?

A. From our experience, a good starting point is to aim for 1.5 gifts per student. This ensures there's enough for each student and some extra for those who want more. Additionally, it's a good idea to include a portion for Grandparent gifts, typically around 10% of your total order.

 

Q. Do you have a minimum order?

A. Nope, not at all! We get it – sometimes meeting minimum order quantities can be a hassle. That's why we don’t impose any minimum order quantity or dollar amount restrictions. It’s just not us. Simply order the quantity you need, and we've got you covered. 

 

Q. Do I need to specify which colour or style of gift I want?

A. No, there's no need to specify. We provide all gifts evenly assorted in the various colours or styles. For instance, if you purchase 10 of a product that comes in 3 styles, you'll receive 3 of each style and an additional one randomly selected. This approach ensures that your little shoppers have multiple options, allowing them to select their favourite!

 

Q. What are pack products?

A. We like to keep things easy for you, this is why some of our products come in Packs of 6, 12 or 24. We use packs on items that have intricate designed packaging, and for smaller items that can get lost in transit or can break easily. So, things like our bodycare, bookmarks, candles and sweets, will come in packs to keep them extra safe. Our products will always specify in the name if they come in a pack, so keep your eye out for these!  

 

Q. Do you have a showroom?

A. Unfortunately, we've had to repurpose our showroom into office space due to our expanding team. However, don't worry! Give us a call and we'll gladly arrange a time for you to visit. We'll have our range ready for viewing when you stop by.

 

Q. What happens if a gift sells out? Do you restock?

A. While we'd love to, restocking gifts isn't feasible because we design and manufacture items specifically for each promotion. Due to production timelines, restocking most items isn't possible. If you're worried about missing out (which is understandable, as stock does move quickly sometimes), feel free to get in touch. We can arrange a 'hold' order for you, reserving stock until you're ready to finalise and proceed. There are some parameters regarding how much we can hold and for how long, but we can discuss that when the time comes.

 

Q. Do I have to pay for my order?

A. Typically, no. If you're buying for a school, you'll enjoy payment terms of 21 days from the date of the invoice. The only exception is for first-time school orders exceeding $1500, where we may request payment or an official purchase order from the school.

For orders placed by businesses, pre-schools, other organisations, or personal orders, we will require full payment prior to dispatching your order.

 

Q. Can I purchase items as a personal shopper?

A. Absolutely! You're more than welcome to. Just keep in mind that for personal orders, payment will be required before we ship your items.

 

Q. How much is shipping?

A. We provide free freight for all orders over $150 to any location in Australia – winning! For orders below $150, there's a flat-rate shipping fee of just $10.

 

Q. How soon can I expect to receive my order after placing it?

A. The timing of your order's dispatch and delivery can vary based on a few factors. Factors like the time of year, order volume, or peak promotion periods may influence dispatch times. During peak times, it may take up to 3 business days for dispatch, but it could also be as quick as the same day. Typically, we dispatch orders within 2 days of receipt, with an average transit time of 2 days.

We use either StarTrack or Australia Post for shipping, depending on factors such as order size, delivery address, or destination.

For a current estimate of when you can expect your order, feel free to give us a call or reach out via live chat.

 

Q. What about deliveries during school holidays?

A. Not to worry at all! We're well aware of school holiday dates, and during these periods, we hold onto your order and organise delivery for the first week back of term. However, if your school remains open during this time and you’d like delivery sooner, just give us a heads-up and we'll dispatch your order as usual.

Please keep in mind: if your school observes different holiday dates, such as a few extra pupil-free days, let us know when placing your order and we'll delay dispatch accordingly!

 

Q. Can I have my order sent to my residential address?

A. Absolutely! We're all about making things easy for you. Whether you're placing a personal order or ordering on behalf of a school, we're more than happy to deliver straight to your doorstep! 

 

Q. Can I return unsold stock?

A. Unfortunately, we are unable to accept returns of unsold stock. We understand that estimating quantities for your stall can be tricky, which is why the majority of our range is non-perishable. This means any leftover bits and pieces can be stored and used again for your next event!

Q. How much are your shirts?

A. Our shirts start at just $32.95ea + GST with our range of Smart Signature designs. Created by our talented in-house design team, each shirt is bursting with personality!

Our Indigenous Range of shirts were made in collaboration with renowned Indigenous Artists John Smith Gumbula and Mandy Draper. Starting from $36.95ea + GST, each purchase directly supports their efforts to preserve and pay tribute to Indigenous culture.

Or, let your creativity soar with our fully customisable design service. Our design team can bring your vision to life with custom shirts starting from $39.95ea + GST.

 

Q. What is the minimum order quantity?

A. Our minimum order quantity is just 10 shirts! No matter the size of your school, we believe that every student deserves to smile while proudly wearing their own Year 6 Leaver Shirt.

 

Q. Are your shirts sun safe?

A. Absolutely! All our shirts come with SPF 50+ sun protection, keeping your students safe and comfortable in the sun.

 

Q. Can I have shirts made from recycled materials?

A. Yes! Make both the planet and your students smile with shirts crafted entirely from recycled materials. If you're seeking an eco-friendly option, let us know because we've got you covered!

 

Q. Do you just have short sleeve shirts, or can you do long sleeves?

A. We can do both! Any design you see in our range can be easily transformed into a long sleeve shirt. Contact us with your favourite design and your colours, and we’ll provide your long sleeve quote!

 

Q. What are your shirts made of?

A. Our shirts are made from 160 gsm cooldry micromesh polyester. Whether your students are bounding around the playground or treasuring their shirt for years to come, you can trust they will stand the test of time.

 

Q. Can I get a sample shirt?

A. Of course! We’d love for you to experience our quality firsthand. Request a free sample by texting "Sample Please" to 0428 525 430, emailing info@smartgiftideas.com.au, or calling 1300 80 33 10.

 

Q. What if I don’t see my school colours on your website?

A. We can transform any design into your school’s colours! Simply contact us with your favourite design and your colours and we will work our magic.

 

Q. What if my school has custom colours?

A. Not a problem, we simply ask that you mail us a current uniform item so we can perfectly colour-match to align with your existing uniform. We suggest contacting us so we can talk though the nitty gritty.

 

Q. Can I customise a shirt design?

A. Yes! We can change any colour or design element to match your vision. PLUS add your school logo, a meaningful motto, your class list and some fun nicknames to create a truly unique shirt for your Year 6 students.

 

Q. Does it cost extra to add my school logo and class list?

A. There is no cost to add your school’s logo and class list. All standard customisation is free of charge!

 

Q. Can our shirts have individual nicknames?

A. Of course, for an additional $3.95ea + GST, you can add a pop of personality to every shirt with your student’s individual nicknames.

 

Q. Can I swap or invert the colours of a shirt to match our school uniform?

A. Absolutely! We can easily swap, invert, or adjust the colours of any design to align with your school’s uniform. We’re here to make sure your shirts not only look amazing, but also feel authentically yours!

 

Q. How do I size my students?

A. We make sizing your students easy-peasy with our size chart and our sizing sets.

For maximum speed, use our size chart; all you need is a tape measure to compare our sizes and your sports uniform.

Or for a more hands on approach, we can mail you a sizing set with a range of sizes starting from a Kids size 4 to an Adult 3XL.

Bonus Tip: Include a copy of our size chart with your order form, and have the parents chip in by sizing their own child.

 

Q. How long does it take to receive the shirts?

A. On average it is 8 weeks from enquiry to delivery!

You can rest easy knowing your order is safe in our hands with our delivery guarantee:

• Finalise your order and pay your deposit by Friday November 29^th, 2024, and we guarantee delivery Week 1 Term 1 2025.
• Finalise your order and pay your deposit by Friday February 29^th, 2025, and we guarantee delivery Week 2 Term 2 2025.

We’re so confident in our service, that we guarantee on time delivery, or your order is FREE!

For all the nitty gritty on this process, head to our T&Cs page and you can find all the details in Number 5!